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Fast, Flexible Implementation Backed by Expert Support
At OneTouch Leasing, we pair rapid, policy-aligned deployment with best-in-class support architecture. From project initiation to steady-state operations, our expert team ensures minimal disruption, complete audibility, and enduring business value.
Implementation Framework
Our structured framework ensures your rollout is efficient, transparent, and aligned with your accounting policies.
Lease Portfolio Readiness: We assess your existing lease data, identify any gaps or inconsistencies, and provide clear recommendations to ensure a smooth implementation process.
Defined Milestones: The project roadmap includes key phases such as accounting design, system configuration, data migration, user training, validation, and go-live. Each step is tailored to your accounting policies and reporting structure.
Policy-Driven Configuration: Configure your solution to reflect your accounting policies and approach, including lease exemptions (such as short-term or low-value leases), discount rate methodology, and general ledger alignment.
Plug-and-Play Implementation: Go live in as little as two weeks with pre-configured templates and guided onboarding designed for IFRS 16.
Opening Value Alignment: Ensure your lease portfolio is implemented with accurate opening balances and audit-ready reporting.
Tailored Design: Configure your instance to reflect your organizational structure, general ledger mappings, automated journal entries, and reporting requirements.
Support Infrastructure
From day one to steady-state operations, our service model gives your team the tools, knowledge, and guidance needed to stay compliant and audit-ready.
Industry-Leading Tools: Service management platforms proven across global enterprise environments.
Defined SLAs and Workflows: Clear response and resolution targets, with automation ensuring effective ticket routing.
User-Friendly Portal: A customer portal that helps users to access support, track progress, and find the right resolution path quickly.
Knowledge-Driven Self-Service: An integrated knowledge base that empowers users to resolve issues without raising tickets.
Industry Best Practices: ITIL-aligned workflows covering incidents, problems, changes, and service requests.
Documentation: Training guides, FAQs, release notes, and transition checklists available in our support portal.
KCS-Aligned Approach: Knowledge is refined and enhanced as part of solving customer requests.
Onboarding and Consulting: Responsive support for configuration, queries, and complex accounting judgements.
Audit Collaboration: Direct support with reconciliations, audit requests, and disclosures to streamline reporting.